CARE + REPAIRS
At Tree Tents we believe passionately in a care and repair philosophy. This means taking care of the things we buy, ensuring they last longer, and in making quality repairs rather than forking out for a replacement. This is not only good for our planet but also good for your bottom line.
If the the worst does happen and your structure needs a repair, or you need some spare parts, get in touch and we’ll help get you back up and running.
OWNERS GUIDE
Every component of our structures is thoroughly tested for durability, but like us, they benefit from a little TLC. To help, we’ve created a comprehensive ‘Owners Guide’ full of tips and tricks for keeping your structure at it’s best.
GUEST GUIDE
Because we understand guests aren’t always on their best behaviour while on holiday (ourselves included!) we’ve also created a ‘Guest Guide’ for you to keep in your new structure. This will help guests get the hang of things and keep your structure safe and sound.
TERMS AND CONDITIONS OF SALE + INSTALLATION
We do everything we can to support you and ensure our products work for you, including outlining our terms and conditions of sale from the very beginning.
OUR WARRANTY
All of our structures come with a 2 year warranty for all ‘non-fabric’ components such as the structural frame and flooring.
All of our structures come with a 1 year warranty on for the ‘fabric’ components such as the outer canvas and interior lining.
That warranty period begins from the date of delivery to your site and is subject to our terms and conditions.